THE FOLLOWING APPLIES TO IN-STORE PURCHASES ONLY.

Returns

Original sales receipt and a valid government-issued photo ID are required for all refunds and exchanges. Returns are allowed within 7 days of purchase. Creekside Music reserves the right to deny or limit any return transaction.

Refunds: Are offered less a 20% restocking fee.

Exchanges: Are offered without a restocking fee, with any balance being issued as store credit.

 

• New items must be returned in new condition with all included manufacturer packaging, literature, and accessories.

• Used items must be returned in the same condition as sold with all included literature and accessories.

• Your refund will generally be in the same form as the original purchase.

• Debit or cash purchases by company check.

• Credit Card charges to the original card only.

 

• Creekside Music reserves the right to limit or deny Returns/Exchanges.

 

***ALL TRADES ARE FINAL AND CAN ONLY BE RETURNED FOR STORE CREDIT REGARDLESS OF CASH OR CREDIT PAID AT TIME OF PURCHASE. **** No partial cash returns are possible.***

 

Nonreturnable Items                                                                                                                                                

 

• Gift Cards.

• Items that are damaged or abused.

• Items that are missing accessories such as power supplies, manuals, packaging, and cables.

• Microphones, harmonicas, kazoos, reeds, and similar products. 

 

Warranty

A 30-day warranty covers all used electronics. All items are tested in-store prior to being offered for sale and are 100% functional unless otherwise noted. 

Creekside Music will at its discretion offer to repair, replace, or exchange any covered item. 

Item malfunctions must be demonstrated and replicable in-store. Wear items and subjective issues such as tone, quality of sound, feel, and instrument action are not covered under this warranty.

Damage due to misuse, neglect, improper use, overloaded signals, overpowering speakers, impedance mismatch, service performed by a third party, or consumer modification is not covered by this warranty. 

Loss of use or income is not covered by this warranty. 

Abandoned Items

Property left on premises without a claim check will be considered abandoned and disposed of after 48 hours.

All Buy & Trade Transactions Final

Due to State laws and store policy, all items sold or traded to our store become the property of Creekside Music. Upon signing the paperwork, and receiving a check, the transaction is considered complete and cannot be undone. If a customer wishes to re-purchase an item sold to the store, it must be done at full retail pricing.

 

 

 Creekside Music

 In-Store Return Policy

THE FOLLOWING APPLIES TO ONLINE PURCHASES ONLY

 

Effective April 1st, 2026

 

New and Used Items:

 

-Must have original receipt, and be in original/complete condition.

 

-Return must be within 48 hours of delivery of purchased item.

 

-There is a 20% restocking fee on ALL returns. 

 

-Buyer pays all inbound and outbound shipping costs on ALL returns.

 

-Creekside Music reserves the right to limit or deny Returns/Exchanges.