We're currently online-only, offering a wide range of instruments and accessories. Exciting news: we're opening a physical store in Greensboro, NC, in 2026! Until then, shop online and reach out if you need help!

A: Yes, Creekside Music offers a convenient Layaway Program to help you secure your desired musical instruments without the need for immediate full payment. To set up a layaway, simply give us a call directly to create your account and select the item you'd like to reserve. After that, we will send you a convenient link to make the agreed-upon payment. It's a straightforward process and, for your ease, we can even arrange automatic payments if you prefer. This way, securing your musical goodies is hassle-free and tailored to your needs. If you have any further questions or need assistance, our customer service team is always here to help.

After we ship your order, we'll email you a tracking number. Use it on our site or the carrier's to see where your package is. Need help? Contact us!

If your order arrives damaged, contact us immediately. We'll help you return it and arrange a replacement or refund. Keep all packaging and take photos of the damage to assist with the claims process.

We offer free standard shipping to the contiguous United States. Need it faster? Choose expedited shipping for an extra cost. No international shipping at the moment. For details, check our Shipping Policy page or contact us!

We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Questions? Contact us!

Yes, Creekside Music offers financing options for your purchases. We have partnered with several financing companies to provide flexible payment plans that suit your budget. You can apply for financing during the checkout process on our website. For more details on financing options and how to apply, please visit our Financing page or contact our customer service team.