Shipping & Returns

Discover Creekside Music's convenient shipping and return policy. We offer free shipping details on eligible orders within the contiguous United States. Learn about our hassle-free 30-day return policy to shop with confidence. With options for lightweight and heavy items, and no international shipping currently, we ensure seamless delivery. Check out all the free shipping details and enjoy a smooth shopping experience with Creekside Music today.

• Items purchased with a PO (purchase order) do not qualify for Free Shipping.

• Free Shipping does not apply to special orders and oversized/overweight products.

• If you return your purchase, then the cost of shipping will be deducted from any refund or credit.

• Lightweight items (12 ounces or less) will be shipped via the United States Postal Service First Class Mail or UPS Mail Innovations. This is trackable and normally arrives within two to four days. Heavier items ship via FedEx Ground® or UPS Ground. Delivery times range from one to five days, depending upon the distance to the destination.

• Free Shipping, where available, may not be combined with other offers or discounts.

• No international shipping at this time.

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• The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, special orders -- both custom/special orders and items we don’t stock.

• The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

• *Limitations and Exceptions to Extended Return Period

• Returns of the following products must be made within 14 days of purchase - Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines.

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If for any reason you need to reach out to us, whether it’s a return or just need info/advice. Please do not hesitate to reach out to us.